How and when do I submit a ticket?
How can I submit a helpdesk ticket?
You can submit a Information Technology Helpdesk Ticket by going to: https://helpdesk.southwestmicrowave.com or by e-mailing helpdesk@southwestmicrowave.com.If you do not have access to e-mail or your computer, or, do not have the ability to send an e-mail or access 'helpdesk.southwestmicrowave.com' you may call the Information Technology Department directly @ x3760 - Thomas Serna / x3741 - Patrick Hunter.
When should I submit a ticket?
A ticket should be submitted anytime you are requesting something from Information Technology.
Examples include: "I need a new computer/monitor," "Something is broken and I need help," "I have a new employee starting."
Do I have to submit a ticket?
Yes. We are required by Federal regulations to monitor and document all helpdesk activities.
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